At NorthBridge Customer Solutions, I support U.S.-based customers through email, live chat, phone, and tickets. I resolve account, billing, subscription, payment, order, refund, and cancellation issues, maintaining 95%+ customer satisfaction.
I document cases in CRM and ticketing systems, follow up to confirm resolutions, and escalate complex technical issues to the appropriate teams. I also process account updates and service requests in line with company policies and service-level agreements.
At BrightPath Digital Services, I handled customer cases involving account access, payments, appointments, technical issues, and billing. I supported customers with onboarding and service use, and maintained average live-chat first-response times under 10 minutes.
Earlier, at Campus Student Services Office, I assisted students, visitors, faculty, and staff with campus services, appointments, and administrative procedures. I scheduled meetings, updated records, and handled sensitive information confidentially.
