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Oyakhiromen Irewegbe

@oyakhiromenirewegbe

Customer Support Representative with experience handling 50+ customer interactions daily across live chat, email, and phone, using Zendesk, FreshdeskC

Nigeria

Message

At NoblePath Citadel of Learning, I handled student inquiries across WhatsApp, email, and live chat, resolving login, payment, access, and scheduling issues. I maintained 95%+ first-response SLA and 90%+ CSAT.

At Chai Foundation, I supported students by phone and live chat, addressing login, stipend, scholarship, and access issues. Earlier, at Aurora Integrated Synergy, I handled sales and support inquiries, followed up with leads and orders, and resolved product and service issues.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Representative

Noble Path Citadel of Learning

Dec 2025 - Sep 2026 (9 months)

Provided front-line support for student inquiries across WhatsApp, email, and live chat, handling 80–120 tickets/chats per day. Resolved routine and escalated issues including login, payment, access, and scheduling, maintaining 95%+ SLA and 90%+ CSAT.

Zendesk Freshdesk HubSpot Ticket Management Escalation Management Customer Complaint Resolution Email and Chat Support Attention To Detail

Remote Customer Support Representative

Chai Foundation

Feb 2025 - Nov 2025 (9 months)

Provided front-line phone and live chat support for students, handling 50–80 calls/chats per day. Resolved routine and escalated issues including login, stipend, scholarship, and access, maintaining 90%+ response metrics and 88%+ CSAT.

Zendesk Freshdesk HubSpot Ticket Management Escalation Management Customer Complaint Resolution Email and Chat Support Attention To Detail

Remote Customer Sales Representative

Aurora Integrated Synergy

Feb 2021 - Dec 2024 (3 years 10 months)

Handled sales and support contacts across WhatsApp, email, and live chat, managing 70–100 inquiries per day. Converted inquiries into sales by qualifying leads and recommending products, and resolved product and service issues including complaints, returns, and exchanges.