Kingsley Mbah

I am a customer-focused Customer Service Specialist with a strong record of delivering exceptional support across remote and in-office roles. I consistently achieve CSAT above 90% while resolving high volumes of inquiries with empathy and efficiency.

Across multiple companies I managed phone, email, and live-chat channels, averaging 120+ daily inquiries and maintaining a 95% first-contact resolution rate. I leveraged platforms like Zendesk, Intercom, and Salesforce to streamline ticketing and reduce repeat tickets by 25%.

I partner with product, IT, and operations teams to identify recurring pain points and implement workflow improvements that boost retention and reduce delays. My work has driven a 15% increase in client retention and measurable uptime and turnaround improvements.

I thrive in both collaborative and independent remote environments, bring strong communication, time-management and problem-solving skills, and am seeking to contribute to a dynamic organization that prioritizes client experience and continuous improvement.