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Olatunbosun Olanrewaju

@olatunbosunolanrewaj

Customer Service Representative at Cencora, processing orders and account updates with 100% accuracy while keeping audit-ready records.

United States

Message

At Cencora, I handle customer interactions by phone, email, and live chat, processing orders, returns, and account updates with 100% accuracy. I maintain audit-ready records and protect sensitive account information.

I also work with internal teams to resolve complex customer issues and share recurring service problems with leadership to inform process improvements.

At StretchLab, I managed client communication and booked new members’ initial appointments. I also followed up with lapsed members and prospects, helping convert interest into active memberships.

At Startek, I responded to customer inquiries, tracked interactions in CRM software, and maintained filing systems. I achieved a 95% customer satisfaction rating.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Cencora

Apr 2025 - Present (1 year 7 months)

Handled 60+ inbound and outbound customer interactions daily via phone, email, and live chat, achieving high satisfaction and adherence to service quality standards. Processed orders, returns, and account updates with 100% accuracy, maintaining audit-ready records and collaborating with cross-functional teams to resolve complex issues.

CRM Data Entry Records Management Customer Service Communication Skills Problem Solving Cross Functional Collaboration KPI Adherence (AHT ACT ACW)CSAT Compliance

Customer Support Specialist

StretchLab

Mar 2023 - Feb 2025 (1 year 11 months)

Managed multi-channel client communication including outbound calls, email, and text updates, ensuring consistent professional engagement. Conducted high-volume outbound calls to book initial appointments, re-engaged prospects and lapsed members, and maintained accurate CRM records.

CRM Outbound Calling Email Correspondence Client Onboarding Customer Retention Data Entry Records Management

Customer Service Representative

Startek

Feb 2022 - Mar 2023 (1 year 1 month)

Responded to customer inquiries via phone and email, resolving issues and providing product information. Utilized CRM software to track interactions, maintained filing systems, and achieved a 95% customer satisfaction rating.

CRM Customer Service Data Entry Records Management Communication Skills Problem Solving Confidentiality