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Chisom Annastesia

@chisomannastesia

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I turn customer issues and field data into clear reports that improve service delivery.

Nigeria

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What I'm looking for

I'm looking for a customer experience, administrative, data reporting, or support role where I can use customer insights and accurate data to improve service quality, resolve issues effectively, and continue growing in customer experience analysis.

At Unibake Industries, I managed customer sales interactions, escalated complaints through resolution, and strengthened communication between customers and management. I also handled financial collections, expense reporting, monthly payroll for 34+ staff, and new-hire training on Prokip HR Suite and Odoo ERP.

With HCSI, I collected, validated, and analysed daily community testing and treatment data, then compiled accurate reports for health facilities across Edo State. At Heartland Alliance's USAID-funded ACE-6 Project, I documented HIV testing data in LAMIS, tracked test-kit usage, and linked positive clients to continued care.

I'm building on my customer service, administrative, and data-reporting experience to focus on customer experience analysis and data-driven service improvement.

Experience

Work history, roles, and key accomplishments

Community Data & M&E

Health Care and Support Initiative

Apr 2024 - Feb 2025 (10 months)

Collected and validated daily field data on client testing and treatment status, entered data into Excel, and compiled reports for health facilities across Edo State.

Data Collection Data Validation Data Analysis Reporting Excel