Open to opportunities

Ifeoma Lucy

@ifeomalucy

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Customer Service and Administrative Professional skilled in Excel-based data analysis and CRM support.

Nigeria

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What I'm looking for

I’m looking for a role where I can support customers and operations while using Excel and basic SQL for reporting and insights. I want a team that values organization, accurate records, and continuous improvement in administrative efficiency.

I’m a detail-oriented Customer Service and Administrative Professional with over 3 years of experience supporting business operations, managing client relationships, and maintaining organized records. I handle daily customer inquiries professionally, resolve complaints, and keep customer records accurately using CRM systems.

I completed Data Analysis training at New Horizons and bring hands-on Excel-based data analysis and reporting experience. In my Data Analyst Intern role, I collected, cleaned, and organized operational data, then used Pivot Tables and Excel formulas to generate weekly and monthly reports for management.

Across executive support, front-desk coordination, and client communication, I consistently focus on strong organization, accurate record keeping, and clear collaboration with internal teams. I’m motivated to combine customer-focused service with data-driven insights to improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Data Analyst Intern

Kiddie Academy of Brookfield

Aug 2025 - Jan 2026 (5 months)

Collected, cleaned, and organized operational data in Microsoft Excel, applying Pivot Tables and Excel formulas to perform analysis. Produced weekly and monthly reports for management and identified trends to improve administrative efficiency.

Microsoft Excel Data Cleaning Pivot Tables Excel (Formulas Data Analysis

Customer Service Representative

SnappyExchange

Aug 2023 - Jan 2025 (1 year 5 months)

Managed daily customer inquiries and resolved complaints while maintaining accurate customer records in CRM systems and processing transactions according to company policies. Coordinated with internal teams to address complex issues and improve customer satisfaction.

Customer Service CRM Complaint Resolution Transaction Processing Data Entry Record keeping Communication Policy Compliance

Secretary

Dinax Nigeria Ltd

Jun 2022 - Jul 2023 (1 year 1 month)

Managed executive schedules, appointments, and correspondence, including emails and official documents, to support day-to-day administrative operations. Prepared reports and maintained organized filing systems to ensure timely access to records.

Calendar Management Administrative Support Filing & Records Report Preparation

Education

Degrees, certifications, and relevant coursework

National Youth Service Corps (NYSC)

NYSC Certificate, National Youth Service

2022 - 2023

Completed NYSC service and received a NYSC certificate during 2022 to 2023.

University of Nigeria, Nsukka

Bachelor of Science, Banking & Finance

2016 - 2021

Earned a BSc in Banking & Finance at the University of Nigeria, Nsukka from 2016 to 2021.

New Horizons Nigeria

Data Analysis Training, Data Analysis

2025 -

Completed data analysis training with hands-on work in Microsoft Excel (data cleaning, pivot tables, VLOOKUP), basic SQL, and data reporting & analysis.