Eniola Taiwo

I am a results-driven customer service and administrative professional with hands-on experience in client relations, office management, and service delivery. I bring strong communication, empathy, and a commitment to resolving issues promptly to ensure positive client experiences.

In administrative roles I have prepared training materials, managed front desk operations, handled confidential correspondence, and maintained accurate records to support efficient workflows. I have routinely managed data entry and documentation to improve reporting accuracy and operational consistency.

As Head of Customer Service and Manager at Davila Bakes, I served as the first point of contact for customers, processed 100+ POS transactions weekly with full accuracy, improved repeat engagement by 10%, and supported bookkeeping to reduce reporting inconsistencies.

I also developed onboarding templates and contributed to Standard Operating Procedures to enhance staff coordination, and created daily production and sales sheets to improve record accuracy. I am organized, reliable, and motivated to support teams in delivering excellent service.