Open to opportunities

Paulina Queen Asoh

@paulinaqueenasoh

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Detail-oriented Administrative and Virtual Assistant with 3+ years experience.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in administrative and operational support.

I am a detail-oriented and self-motivated Administrative and Virtual Assistant with over three years of experience supporting remote operations and enhancing customer service. My proven ability to manage email, calendar, digital files, and CRM systems has allowed me to ensure timely task execution while maintaining a high level of accuracy. I am passionate about education, healthcare support, and small business operations, which drives my commitment to excellence in every project I undertake.

Throughout my career, I have successfully resolved over 100 customer inquiries weekly with a 95% satisfaction rate while working as a Customer Service Representative. My role as an Executive Assistant involved managing schedules and internal communications for the executive team, where I created over 20 promotional media materials to boost outreach engagement. I also designed operational systems for Wandoo Bakes, ensuring quality control and achieving a 98% client satisfaction rate.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

UNATEUS

Nov 2024 - Present (10 months)

Resolved over 100 customer inquiries weekly with a 95% satisfaction rate. Managed customer records via CRM, improving data accuracy by 30% and ensuring timely resolution of escalated issues.

Customer Service CRM Data Management Customer Satisfaction

Industrial Training Intern

UDECO Engineering

Aug 2023 - Present (2 years 1 month)

Documented technical data, reports, and project KPIs, improving operational reporting efficiency. Contributed to project planning and overall project documentation.

Technical Documentation Report Writing KPI Tracking Project Planning

Operations Manager

Wandoo Bakes

Apr 2022 - Present (3 years 5 months)

Designed and managed operational systems for scheduling, orders, and vendor coordination. Supervised team operations and ensured quality control with 98% client satisfaction.

Operations Management Scheduling Order Management Team Supervision Quality Control

Media Coordinator

Peniel Foundation

Jul 2021 - Present (4 years 2 months)

Created digital flyers and social media content using Canva, boosting event visibility and attendance by coordinating online outreach campaigns. Handled internal communications, file organization, and documentation for initiatives.

Canva Digital Marketing Outreach Internal Communications File Organization

Executive Assistant / Voice-Over Artist

ENACTUS JOSTUM

Jan 2021 - Present (4 years 8 months)

Managed schedules, digital files, and internal communications for the executive team. Created over 20 promotional media materials to boost outreach engagement and supported documentation and SOP creation for events and projects.

Executive Support Internal Communications Media Production Scheduling

Education

Degrees, certifications, and relevant coursework

Joseph Sarwuan Tarka University, Makurdi

Bachelor of Engineering (B.Eng), Agricultural & Environmental Engineering

Studied Agricultural & Environmental Engineering, focusing on sustainable practices and environmental impact. Gained expertise in engineering principles applied to agricultural systems and environmental protection.