Open to opportunities

Elizabeth Olatunji

@elizabetholatunji

Message

Detail-oriented administrative and operations professional with HR and analytics focus.

Nigeria

Message

What I'm looking for

I seek a role in HR/operations where I can apply data-driven recruitment analytics, improve candidate experience, collaborate cross-functionally, and grow into strategic HR responsibilities.

I am a detail-oriented administrative and operations professional with over three years supporting data-driven operations, stakeholder coordination, compliance, and service delivery in regulated environments.

Currently I work at a fintech firm as a Contact Experience Specialist, managing CRM data integrity, tracking operational performance metrics, and collaborating across Operations, Product, Risk, and Compliance to resolve complex cases and support audit readiness.

Previously I delivered customer care and operational support in high-volume environments, conducted screening and engagement conversations, and served as an Administrative Officer and Research Assistant where I developed strong documentation, reporting, and analytical capabilities.

I am pursuing an MBA in Human Resource Management and hold multiple certifications in HR, analytics, customer experience, CRM, and data analysis; I bring adaptability, learning agility, and a service-oriented approach to talent acquisition operations, recruitment analytics, and candidate experience optimization.

Experience

Work history, roles, and key accomplishments

Current

Contact Experience Specialist

Current

Credit Direct Finance Company Limited

May 2024 - Present (1 year 9 months)

Manage and maintain accurate customer and case data across CRM systems in a regulated fintech, track and analyse operational metrics to drive process improvements, and collaborate with Operations, Product, Risk, and Compliance to resolve complex cases and ensure audit readiness.

CRM Data Management Reporting & Compliance Stakeholder Management Cross Functional Collaboration

Customer Care Executive

Hush'd Makeovers

Nov 2023 - Apr 2024 (5 months)

Delivered end-to-end customer service handling high-volume inquiries and escalations, conducted initial screenings to resolve issues, and collaborated with teams to identify service gaps and recommend process improvements.

Customer Support Screening Escalation Management Record keeping Process Improvement Communication CRM

Administrative Officer

Oyo State Secretariat

Dec 2022 - Nov 2023 (11 months)

Coordinated scheduling, meetings, correspondence, and managed sensitive records in line with government regulations, supporting administrative workflows and documentation audits during NYSC service.

Administration Records Management Scheduling & Compliance Document Control Reporting

Research Assistant

Lagos State University

Feb 2020 - Jul 2022 (2 years 5 months)

Collected, analysed, and interpreted qualitative and quantitative data to support research objectives and prepared reports and presentations translating complex data into actionable insights for stakeholders.

Data Collection Data Analysis Report Writing Presentation Qualitative Research Quantitative Research Microsoft Office Analytical Thinking

Education

Degrees, certifications, and relevant coursework

Ahmadu Bello University, Lagos Centre

Master of Business Administration, Human Resource Management

2025 -

Pursuing a Master of Business Administration with focus on Human Resource Management covering recruitment, HR analytics, employee engagement, and policy development.

Lagos State University

Bachelor of Arts, History and International Relations

2017 - 2022

Completed a Bachelor of Arts (Hons) in History and International Relations, including a final-year project on governance and energy security in Africa.