Open to opportunities

Helen Onyeke

@helenonyeke

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Motivated professional with extensive administrative and data analysis experience.

Nigeria

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What I'm looking for

I seek a role that fosters growth, values teamwork, and utilizes my administrative skills.

I am a motivated and detail-oriented professional with over 3 years of high-level administrative experience. My proficiency in data entry, calendar management, and the Microsoft Office Suite has enabled me to manage client relationships effectively and enhance engagement. I have a proven track record of improving customer satisfaction and operational efficiency, which I am eager to bring to a new role as an Administrative Assistant.

During my recent internship as a Data Analyst and Virtual Assistant, I conducted in-depth research on early warning systems for drought management, providing critical insights for decision-making. I developed comprehensive questionnaires and managed administrative tasks, including drafting reports and creating social media content. My experience at Union Bank of Nigeria further honed my customer service skills, where I successfully resolved billing queries and contributed to significant sales growth.

Experience

Work history, roles, and key accomplishments

Data Analyst/ Virtual Assistant Intern

Unknown

Apr 2024 - Jul 2024 (3 months)

Conducted research on drought management systems in the Horn of Africa, developed questionnaires for stakeholder engagement, and managed administrative tasks including report drafting and social media content creation.

Data Analysis Research Reporting Social Media Management Stakeholder Engagement Microsoft Office Time Management

Customer Service/ Administrative Officer

Union Bank of Nigeria

Jan 2017 - Mar 2023 (6 years 2 months)

Addressed customer concerns and administrative tasks, leading to a 20% improvement in satisfaction levels. Managed billing queries and increased cross-selling of bank products, contributing to overall sales growth.

Customer Service Conflict Resolution Billing Management Sales Administrative Support Microsoft Office Time Management Communication Skills

Restaurant Manager

Sundry Foods Limited

Nov 2012 - Mar 2015 (2 years 4 months)

Managed payroll processing and optimized labor costs while improving employee satisfaction. Streamlined supply procurement and negotiated cost-effective solutions, reducing costs significantly.

Payroll Management Supply Chain Management Negotiation Time Management Microsoft Office