Chioma Nkoloagu
@chiomankoloagu
I support telecom customers, generate leads, and improve client operations through CRM tools.
NigeriaWhat I'm looking for
I've supported Airtel customers through phone, email, and chat, handling an average of 50 inquiries daily while troubleshooting network and device issues.
At Artep Global Communication, I managed telecommunications accounts, billing, payments, service upgrades, customer onboarding, KYC, inventory tracking, and field reporting. I increased revenue by 20% through personalized upsell recommendations and customer relationship management.
I've also guided students and professionals at Kenhenson Education Consult, achieving a 25% increase in successful placements through consultations, HubSpot appointment setting, telemarketing, and cold calling.
My background spans chemical engineering, customer service, sales merchandising, cash management, IT support, email marketing, and lead generation. I use tools including Apollo, Microsoft Teams, Mailmeteor, HubSpot, Gmail, Microsoft Word, Google Docs, and Airbnb.
Experience
Work history, roles, and key accomplishments
Customer Service
Artep Global Communication (Airtel)
Jan 2022 - Present (4 years 9 months)
Delivered first-line support for customer inquiries via phone, email, and chat, handling an average of 50 cases daily. Troubleshot network and device issues, escalating complex problems to technical teams.
Intern
GAO-Tek Inc
Oct 2025 - Feb 2026 (4 months)
Focused on lead generation and email marketing activities.
Account Officer
Artep Global Communication (Airtel)
Jan 2021 - Dec 2021 (11 months)
Oversaw client accounts, including billing, payments, and service upgrades for telecommunications customers. Analyzed account data to identify upsell opportunities, increasing revenue by 20% through personalized recommendations.
Field Agent
Artep Global Communication (Airtel)
Feb 2020 - Jan 2021 (11 months)
Conducted on-site user onboarding, KYC, maintenance, and customer education for telecommunications products and services. Managed field operations, including inventory tracking and reporting via mobile apps and email systems.
Education Consultant
Kenhenson Education Consult
Mar 2019 - Dec 2019 (9 months)
Provided expert guidance to students and professionals on educational opportunities, including program selection, application processes, and career advising. Managed client consultations via in-person, phone, and digital platforms, resulting in a 25% increase in successful placements.
Encashier
Moshee Bureau de Change
Jun 2018 - Feb 2019 (8 months)
Handled currency exchange transactions, cash management, and compliance with financial regulations for a high-volume bureau. Resolved customer inquiries and disputes efficiently, maintaining accuracy in financial records and reducing errors by 15%.
Lab Attendant
Enugu State Water Corporation
Apr 2015 - Sep 2015 (5 months)
Responsible for office keeping and inventory maintenance. Worked under supervision to perform routine and semi-skilled work in the collection and preparation of field samples.
Sales Representative (Merchandiser)
Nigeria Brewery Plc
Mar 2013 - Jun 2013 (3 months)
Managed product placement, inventory stocking, and visual merchandising in retail outlets to optimize sales and brand visibility. Conducted market analysis and reported on consumer trends, contributing to targeted promotional strategies.
Education
Degrees, certifications, and relevant coursework
Enugu State University of Science and Technology
Bachelor of Engineering, Chemical Engineering
2012 - 2016
Pursued a Bachelor of Engineering in Chemical Engineering, gaining a strong foundation in technical principles and problem-solving skills.
Institute of Management and Technology
Ordinary National Diploma, Chemical Engineering
2010 - 2011
Completed an Ordinary National Diploma in Chemical Engineering, acquiring foundational knowledge in chemical processes and laboratory techniques.
Community Secondary School, Iheakpu - Awka
Secondary School Certificate, General Studies
1998 - 2004
Completed secondary education and obtained the West African Examination Council (WAEC) certificate.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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