Ekpono Udo
@ekponoudo
Customer-focused ICT professional skilled in customer service, marketing, and content creation.
What I'm looking for
I am a customer-focused ICT professional with hands-on experience in customer service, field sales, marketing, and content creation, driven by continuous learning and new challenges.
I have worked remotely and in-field across telecommunications, education, and retail sectors, delivering measurable results in customer satisfaction, lead generation, and content visibility through SEO-informed strategies.
I thrive collaborating with experienced teams, optimizing processes, and applying strong communication and organizational skills to support operations, marketing campaigns, and client retention.
Experience
Work history, roles, and key accomplishments
Home Broadband Sales Exec
Airtel Nigeria
Oct 2024 - Nov 2025 (1 year 1 month)
Promoted and sold home broadband plans, generated leads via field visits and referrals, coordinated installations, and participated in promotional campaigns to meet monthly sales targets.
Customer Service Rep.
Remxx Stores
Apr 2025 - Oct 2025 (6 months)
Responded to customer inquiries across phone, email, chat and social media, processed orders and subscriptions, and upsold products to meet company sales goals while following up on leads.
Administrative Staff
Joseph Business School
Jan 2024 - Dec 2024 (11 months)
Managed student and faculty records, supported hiring and onboarding, oversaw office resources and events, and assisted with budget planning and tuition processing.
Marketer
Ileoja
Jan 2023 - Feb 2024 (1 year 1 month)
Planned and executed online and offline advertising campaigns, created content and email newsletters, engaged customers across channels, and adjusted strategies based on campaign results.
Content Creator
100 Fold ICT
Jan 2023 - Feb 2024 (1 year 1 month)
Developed SEO-optimized content strategy, produced and tweaked content for target audiences, and maintained consistent publishing across platforms to improve discoverability.
Customer Relations Officer
NIIT
Aug 2022 - Jan 2023 (5 months)
Handled multi-channel customer interactions, resolved issues to improve satisfaction, gathered feedback to identify recurring problems, and implemented retention strategies to reduce churn.
Marketer
Conoco Mutual Trust
Feb 2022 - May 2022 (3 months)
Collected and reported field marketing data, built relationships with local partners, and gathered market insights to inform regional campaign strategies.
ICT / Computer Teacher
Global Hope Schools
Mar 2020 - Aug 2021 (1 year 5 months)
Delivered computer science lessons, taught software and hardware fundamentals, promoted independent problem-solving, and communicated student progress to parents.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Science, Political Science and Political Administration
2018 - 2023
Bachelor of Science in Political Science and Political Administration completed with results pending.
NewLife Computer Academy
Certificate of Completion, Computer Fundamentals
2022 - 2022
Completed a certificate course in Computer Fundamentals.
King Solomon International Schools
Senior Secondary Certificate (SSCE), General Secondary Education
2007 - 2015
Attended senior secondary school and completed the Senior Secondary Certificate Examination (SSCE).
Covenant Academy Nursery and Primary School
First School Leaving Certificate, Primary Education
2002 - 2007
Completed primary education and obtained the First School Leaving Certificate.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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