Ekpono Udo

Promoted and sold home broadband plans, generated leads via field visits and referrals, coordinated installations, and participated in promotional campaigns to meet monthly sales targets.

Responded to customer inquiries across phone, email, chat and social media, processed orders and subscriptions, and upsold products to meet company sales goals while following up on leads.

Managed student and faculty records, supported hiring and onboarding, oversaw office resources and events, and assisted with budget planning and tuition processing.

Planned and executed online and offline advertising campaigns, created content and email newsletters, engaged customers across channels, and adjusted strategies based on campaign results.

Developed SEO-optimized content strategy, produced and tweaked content for target audiences, and maintained consistent publishing across platforms to improve discoverability.

Handled multi-channel customer interactions, resolved issues to improve satisfaction, gathered feedback to identify recurring problems, and implemented retention strategies to reduce churn.

Collected and reported field marketing data, built relationships with local partners, and gathered market insights to inform regional campaign strategies.

Delivered computer science lessons, taught software and hardware fundamentals, promoted independent problem-solving, and communicated student progress to parents.

Bachelor of Science in Political Science and Political Administration completed with results pending.

Completed a certificate course in Computer Fundamentals.

Attended senior secondary school and completed the Senior Secondary Certificate Examination (SSCE).

Completed primary education and obtained the First School Leaving Certificate.