Chioma Ikenna- Nzeh

I’m a Business Operations and Customer Success Professional with 7+ years of experience across business development, client relations, operations leadership, and customer engagement. I specialise in improving processes, strengthening customer relationships, and supporting business growth through effective operations and collaboration.

As Head of Business Development Operations at The Alpha 1 Company, I lead strategic initiatives focused on organisational growth, customer engagement, and operational efficiency. I supervise a team of 7, coordinate workflows, manage budgeting and vendor relationships, prepare weekly and monthly sales and operational reports, and support decision-making through accurate reporting. I also manage client relationships and use HubSpot and Zoho CRM to improve customer management. My contributions have supported 15% company growth, a 56% increase in customer reach, and 74% sales growth.

Earlier in my career, I gained experience in business development and customer service, building client relationships, identifying customer needs, and supporting sales objectives.

I also bring healthcare experience as a certified Healthcare Assistant, supporting patient care, documentation, vital signs monitoring, and infection prevention practices. I am passionate about customer-focused operations, process improvement, and helping organisations deliver excellent experiences.