Samuel Segun Owolabi

I am an organized, customer-focused operations and customer success professional with over five years of experience across fintech, banking, and corporate environments. I coordinate cross-functional teams, manage end-to-end operational workflows, and support sales operations to ensure timely order-to-delivery fulfilment.

Throughout my career I have led onboarding initiatives, managed CRM and KYC processes, supervised and trained staff and agents, and reduced churn through prompt issue resolution and targeted upselling. I have a proven track record of meeting acquisition and activity targets, including onboarding 300+ agents and achieving high activity and retention rates.

I am detail-oriented, adaptable, and skilled at process coordination, reporting, vendor negotiation, and stakeholder collaboration. I consistently deliver operational improvements that increase customer satisfaction and drive business growth.