Open to opportunities

Moradeyo Vincent

@moradeyovincent

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Business operations specialist improving processes and client experience.

Nigeria

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What I'm looking for

I seek roles focused on process improvement, quality assurance, and client experience within collaborative teams, where I can drive measurable operational efficiencies and support strategic goals.

I am a proactive Business Operations Specialist with hands-on experience in quality assurance, risk management, and virtual business support across multiple industries.

I have led internal audits, maintained risk registers, and supported business continuity planning while ensuring compliance with regulatory and organizational standards.

My background includes client experience roles where I managed executive schedules, handled client billing, and used tools like Zoho, Office 365, Google Workspace, Trello, and Monday to streamline workflows and reporting.

I deliver measurable improvements—such as streamlining audit reporting to reduce errors by 20%—and I am committed to driving process improvements that enhance service delivery and organizational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Quality Officer

Current

Bridge Clinic

Dec 2024 - Present (1 year)

Developed and executed internal audits and quality initiatives that upheld organizational standards and streamlined processes, reducing reporting errors by 20%. Managed risk registers, supported business continuity testing, and ensured regulatory compliance across sites.

Quality Assurance Risk Management Internal Audit SOP Development Compliance Data Analysis Business Continuity Process Improvement

Client Experience Executive

Bridge Clinic

Aug 2023 - Nov 2024 (1 year 3 months)

Managed executive schedules, client billing, and complex travel arrangements while improving workflow efficiency through Zoho, Trello, Office 365 and Monday, and ensured zero income leakage through accurate cashiering.

Client Experience Executive Support Zoho Trello Office 365 Google Workspace Billing Reporting

Programs Operation Associate

The Bulb Africa

May 2023 - Aug 2023 (3 months)

Supported program planning, logistics and execution, maintained project documentation and tracked program metrics, and provided research-driven recommendations to improve program delivery.

Program Coordination Documentation Research Reporting Metrics Scheduling

Client Support Officer

Isalu Multi-Specialist Hospital

Apr 2019 - Apr 2023 (4 years)

Delivered direct client and patient support, resolved complex complaints, managed CRM records and HMO correspondence, and implemented follow-up procedures to improve client care continuity.

client support CRM Patient Relations Database Management Patient Follow Up Care Customer Advocacy

Customer Relationship Manager

MultiChoice Nigeria

May 2016 - Apr 2017 (11 months)

Built and managed customer relationships, executed marketing campaigns for DSTV products, met sales targets and call quotas, and handled customer complaints to resolution.

Customer Relationship Management Sales Campaign Execution Complaint Handling Account Management