Open to opportunities

Phoebe Okocha

@phoebeokocha

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Operations Lead with expertise in strategic planning and customer satisfaction.

Nigeria

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What I'm looking for

I am seeking a role that fosters growth, values collaboration, and emphasizes customer satisfaction.

I am interested in Operations and day-to- day running of businesses.

Experience

Work history, roles, and key accomplishments

Current

Operations Lead

Current

Fingle Technologies

Jul 2024 - Present (11 months)

Led strategic planning and execution of operational processes, providing consultancy services to clients and enhancing productivity by 20%. Established a technology school and managed curriculum development, resulting in a 30% increase in enrollments.

Strategic Planning Customer Relationship Management Project Coordination Leadership Process Automation Data Validation Risk Management Google Workspace Oracle Flexcube

Customer Experience Officer

Optiva Capital Partners

Jan 2022 - Mar 2024 (2 years 2 months)

Collaborated with marketing teams to boost sales by 5% and optimized Microsoft SharePoint for efficient data management. Engaged with clients for immigration processes and streamlined service delivery.

Customer Relationship Management Microsoft SharePoint Client Engagement Document Management Process Improvement Team Collaboration Communication Skills Problem Solving Data Analysis

Customer Support

Mkopa Solar

Dec 2020 - Jan 2022 (1 year 1 month)

Managed customer support for over 150 calls daily, reducing response time by 30% and providing feedback to improve product quality. Maintained accurate customer records and fostered strong relationships.

Customer Support Conflict Resolution Communication Skills Data Management Team Collaboration Problem Solving Customer Satisfaction Service Delivery Performance Metrics

Transaction Officer

Access Bank

Aug 2017 - Aug 2020 (3 years)

Facilitated customer transactions, resolved complaints, and educated clients on banking products. Monitored bank-related information while adhering to financial regulations.

Customer Service Monitoring Communication Skills Problem Solving Confidentiality Customer Education

Education

Degrees, certifications, and relevant coursework

Tansian University

Bachelor of Science, Political Science

2011 - 2015

Completed a Bachelor of Science in Political Science, focusing on the study of political systems, behavior, and the analysis of political activities. Developed critical thinking and analytical skills essential for understanding complex political issues.