Chinwe Obiora
@chinweobiora
Results-driven Customer Service and Sales professional with proven success.
What I'm looking for
I am a results-driven Customer Service and Sales professional with over 2 years of experience in B2B and B2C environments. My career has been marked by a proven track record of fostering strong client relationships and improving customer experience through quick resolution of concerns. I have successfully designed sales initiatives that boost revenue growth, utilizing tools such as Hubspot, Salesforce, and Apollo.
In my current role at Digital Witch IT Academy, I consistently exceed monthly targets, generating over 50 leads per month and resolving 95% of customer issues effectively. My analytical insights allow me to develop and implement strategic plans that enhance internal operations. I pride myself on my exceptional problem-solving, communication, and interpersonal skills, which I leverage to deliver business excellence and ensure customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service/Sales Representative
Digital Witch IT Academy
Jun 2024 - Present (11 months)
As a Customer Service/Sales Representative, I made over 100 outbound calls daily, generating 50+ leads per month and resolving 95% of customer issues through various communication channels. My proactive sales approach contributed significantly to the growth of the sales pipeline and enhanced customer satisfaction.
Administrative/Customer Support Assistant
National Institute for Policy and Strategic Studies
Jul 2023 - May 2024 (10 months)
In my role as an Administrative/Customer Support Assistant, I resolved 95% of customer issues on the first contact and collaborated with teams to reduce issue escalation by 30%. I managed databases with high accuracy and drafted official correspondence, ensuring professional communication.
Customer Service Representative
City Cyber
Jan 2023 - Jun 2023 (5 months)
As a Customer Service Representative, I provided effective support, resolving 95% of issues on first contact and promoting services that led to a 25% increase in customer engagement. My communication skills helped achieve a 90% customer satisfaction rate.
Education
Degrees, certifications, and relevant coursework
University of Nigeria
Bachelor of Arts, Languages
2017 - 2022
Grade: Second Class Upper
Studied French and German, focusing on language proficiency and cultural understanding, culminating in a Second Class Upper degree.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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