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CO@chinweobiora
Results-driven Customer Service and Sales professional with proven success.
NigeriaI am a results-driven Customer Service and Sales professional with over 2 years of experience in B2B and B2C environments. My career has been marked by a proven track record of fostering strong client relationships and improving customer experience through quick resolution of concerns. I have successfully designed sales initiatives that boost revenue growth, utilizing tools such as Hubspot, Salesforce, and Apollo.
In my current role at Digital Witch IT Academy, I consistently exceed monthly targets, generating over 50 leads per month and resolving 95% of customer issues effectively. My analytical insights allow me to develop and implement strategic plans that enhance internal operations. I pride myself on my exceptional problem-solving, communication, and interpersonal skills, which I leverage to deliver business excellence and ensure customer satisfaction.
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Work history, roles, and key accomplishments
Digital Witch IT Academy
Jun 2024 - Present (1 year 5 months)
As a Customer Service/Sales Representative, I made over 100 outbound calls daily, generating 50+ leads per month and resolving 95% of customer issues through various communication channels. My proactive sales approach contributed significantly to the growth of the sales pipeline and enhanced customer satisfaction.
National Institute for Policy and Strategic Studies
Jul 2023 - May 2024 (10 months)
In my role as an Administrative/Customer Support Assistant, I resolved 95% of customer issues on the first contact and collaborated with teams to reduce issue escalation by 30%. I managed databases with high accuracy and drafted official correspondence, ensuring professional communication.
City Cyber
Jan 2023 - Jun 2023 (5 months)
As a Customer Service Representative, I provided effective support, resolving 95% of issues on first contact and promoting services that led to a 25% increase in customer engagement. My communication skills helped achieve a 90% customer satisfaction rate.
Degrees, certifications, and relevant coursework
UNBachelor of Arts, Languages
2017 - 2022
Grade: Second Class Upper
Studied French and German, focusing on language proficiency and cultural understanding, culminating in a Second Class Upper degree.
Software and tools used professionally
NigeriaYou can contact Chinwe and 90k+ other talented remote workers on Himalayas.
Message Chinwe
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