Chinwe ObioraCO
Open to opportunities

Chinwe Obiora

@chinweobiora

Results-driven Customer Service and Sales professional with proven success.

Nigeria

What I'm looking for

I seek a role that fosters growth, values customer satisfaction, and encourages teamwork.

I am a results-driven Customer Service and Sales professional with over 2 years of experience in B2B and B2C environments. My career has been marked by a proven track record of fostering strong client relationships and improving customer experience through quick resolution of concerns. I have successfully designed sales initiatives that boost revenue growth, utilizing tools such as Hubspot, Salesforce, and Apollo.

In my current role at Digital Witch IT Academy, I consistently exceed monthly targets, generating over 50 leads per month and resolving 95% of customer issues effectively. My analytical insights allow me to develop and implement strategic plans that enhance internal operations. I pride myself on my exceptional problem-solving, communication, and interpersonal skills, which I leverage to deliver business excellence and ensure customer satisfaction.

Experience

Work history, roles, and key accomplishments

DA
Current

Customer Service/Sales Representative

Digital Witch IT Academy

Jun 2024 - Present (11 months)

As a Customer Service/Sales Representative, I made over 100 outbound calls daily, generating 50+ leads per month and resolving 95% of customer issues through various communication channels. My proactive sales approach contributed significantly to the growth of the sales pipeline and enhanced customer satisfaction.

NS

Administrative/Customer Support Assistant

National Institute for Policy and Strategic Studies

Jul 2023 - May 2024 (10 months)

In my role as an Administrative/Customer Support Assistant, I resolved 95% of customer issues on the first contact and collaborated with teams to reduce issue escalation by 30%. I managed databases with high accuracy and drafted official correspondence, ensuring professional communication.

Education

Degrees, certifications, and relevant coursework

University of Nigeria logoUN

University of Nigeria

Bachelor of Arts, Languages

2017 - 2022

Grade: Second Class Upper

Studied French and German, focusing on language proficiency and cultural understanding, culminating in a Second Class Upper degree.

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Chinwe Obiora - Customer Service/Sales Representative - Digital Witch IT Academy | Himalayas