Open to opportunities

Chinwe Obiora

@chinweobiora

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Results-driven Customer Service and Sales professional with proven success.

Nigeria

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What I'm looking for

I seek a role that fosters growth, values customer satisfaction, and encourages teamwork.

I am a results-driven Customer Service and Sales professional with over 2 years of experience in B2B and B2C environments. My career has been marked by a proven track record of fostering strong client relationships and improving customer experience through quick resolution of concerns. I have successfully designed sales initiatives that boost revenue growth, utilizing tools such as Hubspot, Salesforce, and Apollo.

In my current role at Digital Witch IT Academy, I consistently exceed monthly targets, generating over 50 leads per month and resolving 95% of customer issues effectively. My analytical insights allow me to develop and implement strategic plans that enhance internal operations. I pride myself on my exceptional problem-solving, communication, and interpersonal skills, which I leverage to deliver business excellence and ensure customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service/Sales Representative

Current

Digital Witch IT Academy

Jun 2024 - Present (1 year 11 months)

As a Customer Service/Sales Representative, I made over 100 outbound calls daily, generating 50+ leads per month and resolving 95% of customer issues through various communication channels. My proactive sales approach contributed significantly to the growth of the sales pipeline and enhanced customer satisfaction.

Customer Service Sales Lead Generation Problem Solving Communication Email Marketing

Administrative/Customer Support Assistant

National Institute for Policy and Strategic Studies

Jul 2023 - May 2024 (10 months)

In my role as an Administrative/Customer Support Assistant, I resolved 95% of customer issues on the first contact and collaborated with teams to reduce issue escalation by 30%. I managed databases with high accuracy and drafted official correspondence, ensuring professional communication.

Customer Support Problem Solving Database Management Communication Team Collaboration Administrative Support Customer Satisfaction Professional Writing

Customer Service Representative

City Cyber

Jan 2023 - Jun 2023 (5 months)

As a Customer Service Representative, I provided effective support, resolving 95% of issues on first contact and promoting services that led to a 25% increase in customer engagement. My communication skills helped achieve a 90% customer satisfaction rate.

Customer Service Communication Problem Solving Customer Engagement Team Collaboration Customer Retention Customer Satisfaction