At TAL Life Insurance, I completed policy applications in line with underwriting guidelines, regulatory requirements, and internal quality standards.
I kept up to date with TAL products, market trends, and competitor offerings so I could provide relevant comparisons and support client decisions. I also met and exceeded monthly KPIs for policy conversions, sales volume, and customer satisfaction.
At Science Laboratory, I introduced SciLAB’s laboratory products and services to prospective customers through outbound calls. I used assigned contact lists and other lead sources to identify prospects and understand their needs.
At Marigold Hospital, I called prospective and existing patients to introduce services, generate appointments, follow up on inquiries, and direct patients to appropriate departments. I bring experience in customer support and B2B and B2C sales across inbound and outbound channels.
