Chime Favour
@chimefavour
Dedicated customer service representative with a background in management.
What I'm looking for
I am a committed professional with a Bachelor’s degree in Chemical Engineering from Nnamdi Azikiwe University. My career has been shaped by diverse experiences, including my role as a Customer Service Representative, where I effectively addressed and resolved customer issues, ensuring satisfaction and loyalty. I pride myself on my ability to communicate clearly and build positive relationships with clients, which has been instrumental in my success.
Previously, I served as a Hotel Manager, overseeing daily operations and managing staff across various departments. My responsibilities included budget management and implementing data-driven marketing strategies to enhance guest retention. I am passionate about continuous improvement and have pursued certifications in Customer Relationship Management, Data Analytics, and Digital Marketing Strategy to further enhance my skills and contribute effectively to any organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Training Institute
Mar 2021 - Jan 2025 (3 years 10 months)
Responsible for addressing and resolving customer issues, providing detailed product information, and maintaining positive customer relationships. Engaged in collecting feedback to enhance overall customer experience.
Hotel Manager
Resort
Dec 2019 - Feb 2021 (1 year 2 months)
Managed daily operations of the resort, including staff management, budget oversight, and implementing marketing strategies based on data analytics to enhance guest retention and satisfaction.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor in Engineering, Chemical Engineering
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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