ONYEKACHI CHINAKA

With over five years of dedicated experience in customer success, I have honed my skills in providing exceptional service to both walk-in and virtual customers. My professional journey has been marked by a commitment to understanding customer needs and delivering timely, effective solutions. At Omugwo.com.ng Services, I have excelled as a Client Service Officer, where I not only provided front desk support but also prepared over 50 reports and presentations for statutory meetings, showcasing my ability to manage multiple tasks efficiently.

During my tenure at Ebocine Medicals and Pharmaceuticals, I successfully supported more than 90 customers daily, consistently exceeding service standards. My proactive approach led to a significant reduction in order processing times and an impressive 15% increase in revenue through strategic upselling and cross-selling. I am passionate about leveraging my analytical skills and customer service orientation to enhance the customer experience and contribute to organizational success.