At National Western Life Insurance USA, I scheduled and confirmed appointments between prospective clients and insurance agents. I made outbound calls, followed up with interested prospects, and addressed initial objections to secure consultation appointments.
At Sterling Bank Plc, I handled sensitive and high-value customer interactions involving banking concerns, account issues, transaction disputes, and escalated requests. I monitored service metrics and implemented corrective actions to address service gaps.
I also collaborated with Operations, Compliance, Risk, IT, Credit, and Relationship Management teams to resolve customer issues and support banking services.
At Unity Bank Plc, I assisted customers with transactions and account inquiries, and explained banking products and services based on their needs.
