Onyinye Agnes
@onyinyeagnes
I resolve complex customer issues and improve retention across banking, financial services, and technology environments.
NigeriaWhat I'm looking for
I've supported customers at Sterling Bank Plc, Infrafocus Technologies Limited, CTC International Company, and GS Microfinance Bank, resolving account, transaction, product, and service issues across phone, email, and live chat. At Sterling Bank, I reduced customer cancellations by 50% through effective retention strategies while maintaining accurate CRM documentation and improving service delivery through customer feedback.
I bring over eight years of customer service, administrative support, complaint resolution, and financial-services experience. I'm comfortable working independently in fast-paced remote environments, collaborating across teams, and using tools including Zendesk, Freshdesk, Slack, Zoom, and Google Workspace.
Experience
Work history, roles, and key accomplishments
Customer Experience Representative
Sterling Bank Plc
Managed high-volume customer interactions, resolving inquiries related to accounts, transactions, and banking services. Reduced customer cancellations by 50% through effective retention strategies.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Ordinary National Diploma, Banking and Finance
Completed an Ordinary National Diploma in Banking and Finance from Yaba College of Technology.
University of Lagos
Bachelor of Science, Business Administration
Earned a Bachelor of Science in Business Administration from the University of Lagos.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Onyinye?
You can contact Onyinye and 90k+ other talented remote workers on Himalayas.
Message OnyinyeGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
