Josiah Tanko
@josiahtanko
I resolve customer issues across phone, email, live chat, and in-person support channels.
NigeriaWhat I'm looking for
I've supported customers at Access ARM Pensions by managing inquiries, resolving complaints, maintaining account records, and documenting cases across phone, email, live chat, and in-person channels.
Across customer management, hotel supervision, and sales roles, I've built customer relationships, handled difficult interactions with empathy, trained team members, and kept service standards high in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Management Officer
Access ARM Pensions
Nov 2025 - Present (10 months)
Manage customer inquiries across phone, email, live chat, and in-person channels, resolving complaints and documenting cases in CRM systems. Maintain customer accounts and records, follow up on outstanding issues, and collaborate with colleagues to escalate complex cases.
Supervisor
Chesbon Hotel
Apr 2022 - Dec 2022 (8 months)
Supervised daily operations and staff performance, handled guest complaints, trained new employees, and organized staff schedules. Conducted room inspections and responded to guest requests to maintain high service standards.
Sales Representative
Buckfad
Feb 2019 - Mar 2022 (3 years 1 month)
Built and maintained customer relationships, identified customer needs, and provided product information to support purchasing decisions. Worked toward sales and retention targets, maintained follow-up, and supported training of new team members.
Education
Degrees, certifications, and relevant coursework
Kaduna State University
Bachelor of Science (B.Sc.), Computer Science
Pursued a Bachelor of Science in Computer Science.
Royal Maritime Academy
Diploma, Nautical Science
Completed a Diploma in Nautical Science.
Arewa Model School
Senior Secondary School Certificate (SSCE), General Studies
Earned the Senior Secondary School Certificate.
Coastal Maritime Academy
STCW Certification, Maritime Safety
Completed the STCW Certification.
Coastal Maritime Academy
Oil & Tanker Familiarization, Maritime Operations
Completed the Oil & Tanker Familiarization course.
Regional Maritime Academy
Certificate of Proficiency for Seafarers, Maritime Seamanship
Earned the Certificate of Proficiency for Seafarers.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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