Chinazam Ochiegbu

I’m an extremely responsible Virtual Assistant who helps busy CEOs and business owners with administrative support, customer relationship management, data analysis, social media management, translations, and human resources counselling. I’m recognized for building trust and lasting relationships, and I bring working experience both within and outside my field of study.

In customer service, I managed large volumes of inbound and outbound calls and handled complaints quickly through calls, WhatsApp, Google forms, and email. I used CRM applications such as Mantis, Isabel, and Zoiper to generate tickets, troubleshoot issues, follow escalation processes, and submit weekly reports to the Manager.

Earlier, I provided assistant support to HR by maintaining staff records, assisting with recruitment (short listing, selection, interviews, and placement), and giving guidance to applicants and employers. I also supported training coordination end-to-end, including safety induction, preparing training materials, and producing final training reports.

Across administrative roles, I handled secretarial duties, meeting scheduling and minutes, document filing and record keeping for audit purposes, and confidentiality of personnel information. With strong typing skills, Google Suite and Microsoft Office proficiency, project management, data management, and the ability to work under pressure, I’m ready to deliver dependable support and measurable service improvement.