Open to opportunities

Obianuju Florence

@obianujuflorence

Message

I’m a dedicated Customer Service Representative and a Virtual assistant.

Nigeria

Message

What I'm looking for

I am looking for a role that allows me to leverage my organizational skills and support dynamic teams in achieving their objectives.

Virtual Assistance | Customer Support | Data Entry

I’m a dedicated Customer Service Representative and a Virtual assistant with 2 years of experience delivering high-quality customer support and administrative assistance across multiple industries. Skilled in CRM software like HubSpot, Zendesk, Freshdesk, and GoHighlevel, and adept knowledge in project management tools such as Monday.com, Asana, Trello, ClickUp, Airtable, Zapier for automation, and problem resolution skills. Adept at handling customer inquiries and improving customer satisfaction. Strong communication skills, adaptability, and unwavering commitment to helping clients achieve their goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Support

Current

Ify Global Investment

Jan 2025 - Present (4 months)

• Collaborated with internal teams using Slack and Trello to streamline workflows and customer communications.
• Provided excellent customer support via email, chat, and phone, resolving 20% of issues on the first contact.
• Assisted with order processing, and account management to enhance customer experience.
• Created and maintained customer support documentation to improve response efficiency.

Administrative Support Problem Solving Multitasking Communication Communication Skills CRM Tools Customer Service

Virtual Assistant

Galtum Resource

Oct 2023 - Nov 2024 (1 year 1 month)

• Managed customer inquiries, scheduled appointments, and provided administrative support for clients.
• Assisted with data entry, report generation, and maintaining customer databases.
• Handled email correspondence, ensuring timely responses to inquiries and concerns.
• Used HubSpot CRM to track customer interactions and follow-ups, improving client engagement.

Client Communication Problem Solving Multitasking Communication Virtual Assistant Email Communication

Education

Degrees, certifications, and relevant coursework

Imo State University

Bachelor of Science, Chemistry

2015 - 2019

Studied Pure and Applied Chemistry, gaining a comprehensive understanding of chemical principles and their applications in various fields. Developed skills in laboratory techniques, analytical methods, and problem-solving.