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Eramenzele Favour

@eramenzelefavour

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Detail-oriented administrative assistant specializing in customer service, data entry, and organized office support.

Nigeria

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What I'm looking for

I seek a role providing administrative and customer service responsibilities in a collaborative, organized team where I can improve processes, maintain accurate records, and support efficient operations.

I am an administrative professional with hands-on experience in customer service, data entry, and virtual administrative support, consistently delivering accurate record keeping and timely task completion. I have supported teams in fast-paced environments, improved follow-up efficiency, and maintained high customer satisfaction through clear communication and meticulous documentation.

My achievements include resolving the majority of customer inquiries on first contact, organizing large volumes of files and appointments with near-perfect accuracy, and contributing to process improvements such as reduced manual effort through inbox automation and stronger invoice and inventory tracking. I bring a dependable, adaptable work ethic and proficiency in Microsoft Office and Google Workspace.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Koy Technology Solutions

Feb 2025 - Present (8 months)

Assisted 20+ customers daily across phone, email and in-person, resolving 90% of inquiries on first contact and maintaining 100% accurate logging of customer feedback to improve team responsiveness.

Customer Service Data Entry CRM Email Support Phone Support Team Coordination Record keeping

Virtual Administrative Assistant

Luxe Hairs By Isi

Jun 2024 - Dec 2024 (6 months)

Organized 100+ files, scheduled 10+ weekly appointments with 98% accuracy, managed multiple inboxes and reduced manual effort by 30% while maintaining 99% accurate data entry and bookkeeping.

Administrative Support Scheduling Data Entry Inbox Management Bookkeeping Google Workspace Microsoft Office Social Media Support

Customer Care & Administrative Assistant

Greenspace Farms Limited

Jan 2022 - Apr 2024 (2 years 3 months)

Handled 30+ client inquiries daily with 95% satisfaction, managed 100+ bookings and orders, improved CRM follow-up efficiency by 25% and supported invoicing and collections with 90% on-time payments.

Customer Care CRM Management Invoicing Inventory Management Data Entry Scheduling