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@eramenzelefavour
Detail-oriented administrative assistant specializing in customer service, data entry, and organized office support.
I am an administrative professional with hands-on experience in customer service, data entry, and virtual administrative support, consistently delivering accurate record keeping and timely task completion. I have supported teams in fast-paced environments, improved follow-up efficiency, and maintained high customer satisfaction through clear communication and meticulous documentation.
My achievements include resolving the majority of customer inquiries on first contact, organizing large volumes of files and appointments with near-perfect accuracy, and contributing to process improvements such as reduced manual effort through inbox automation and stronger invoice and inventory tracking. I bring a dependable, adaptable work ethic and proficiency in Microsoft Office and Google Workspace.
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Work history, roles, and key accomplishments
Koy Technology Solutions
Feb 2025 - Present (9 months)
Assisted 20+ customers daily across phone, email and in-person, resolving 90% of inquiries on first contact and maintaining 100% accurate logging of customer feedback to improve team responsiveness.
Luxe Hairs By Isi
Jun 2024 - Dec 2024 (6 months)
Organized 100+ files, scheduled 10+ weekly appointments with 98% accuracy, managed multiple inboxes and reduced manual effort by 30% while maintaining 99% accurate data entry and bookkeeping.
Greenspace Farms Limited
Jan 2022 - Apr 2024 (2 years 3 months)
Handled 30+ client inquiries daily with 95% satisfaction, managed 100+ bookings and orders, improved CRM follow-up efficiency by 25% and supported invoicing and collections with 90% on-time payments.
Degrees, certifications, and relevant coursework
Certificate, Virtual Assistant / Administrative Support
2024 - 2024
Completed a Virtual Assistant program focused on administrative support and remote work skills.
Certificate, Customer Service
2023 - 2023
Completed a Customer Service Representative certification with emphasis on customer support skills and communication.
High School Diploma, General Secondary Education
Obtained a High School Diploma serving as secondary education foundation.
Software and tools used professionally
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