Open to opportunities

adeyinka adeyemi

@adeyinkaadeyemi

Customer Service Representative and Virtual Assistant specializing in CRM support, scheduling, and high-touch client satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can support customers and teams remotely—owning inbox and scheduling, maintaining accurate CRM records, and improving workflow efficiency through clear communication and reliable administrative support.

I’m a dedicated Customer Service Representative and Virtual Assistant focused on reliable remote and administrative support. I handle customer inquiries across phone, email, chat, and social platforms, resolving complaints with empathy while maintaining accurate CRM records for efficient follow-up and issue tracking.

I also manage schedules and digital workflows—organizing meetings, preparing documents and reports, and supporting data entry with 99% accuracy. Known for strong communication, problem-solving, and active listening, I use tools like Microsoft Office and Google Workspace, along with collaboration platforms, to improve team productivity and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Virtual Assistant / Data Entry

Everyday Scan Service Limited

Jan 2024 - Jan 2025 (1 year)

Managed scheduling systems, coordinated meetings, and organized digital files while maintaining medical records with 99% accuracy. Supported document preparation and reporting to improve workflow efficiency.

Virtual Assistance Scheduling Data Entry document preparation Microsoft Office Google Workspace Administrative Support

Administrative & Customer Support

Gefad Cyber Café

Jan 2023 - Jan 2024 (1 year)

Assisted clients with document processing and online applications, providing in-person and remote customer service and technical support. Improved service delivery by managing scheduling and coordinating service requests.

Customer Support Document Processing Scheduling coordination Remote Technical Support Data Entry Email Communication

Records & Data Entry Clerk

Ibadan North East Motor Licensing Office

Jan 2021 - Jan 2023 (2 years)

Entered and verified large volumes of records with 99% accuracy and compliance while preparing internal administrative reports. Streamlined data entry methods to reduce processing time and supported staff and customers with document verification and inquiries.

Data Verification Documentation Verification Record Management Process Optimization Customer Support & Compliance Time Management

Customer Service Representative

Otunba Metal & Iron Company

Jan 2019 - Jan 2021 (2 years)

Delivered in-person and virtual customer support, resolving issues and processing client orders and invoices while maintaining accurate customer records. Handled complaints professionally to support repeat business and customer loyalty.

Customer Service Order Processing Invoicing Complaint Resolution Customer Relationship Management Record keeping Communication

Customer Support Representative

Integral-Flux

Jan 2025 - Present (1 year 3 months)

Handled customer inquiries across phone, email, chat, and social channels, resolving complaints with empathy and professionalism. Maintained accurate CRM records to support efficient follow-up and issue tracking.

Customer Support Conflict Resolution Email Support Chat Support Complaint Handling Data Entry Issue Tracking Active Listening