Looking for a job

Princess Belonwu

@princessbelonwu

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Experienced virtual assistant and administrative specialist delivering reliable remote support.

Nigeria

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What I'm looking for

Seeking fully remote roles in customer support, customer success, virtual assistance, admin support, sales support, or data entry. Open to entry-level and training-provided positions, contractor or full-time. Experienced with CRM tools (HubSpot, Zendesk, Asana) and comfortable working U.S. time zones. Looking for USD pay starting from $5/hour, with room to grow.

I'm a customer-focused administrative and support professional based in Abuja, Nigeria, with hands-on remote experience supporting a U.S.-based transportation company. In my current role, I handle client and vendor communication, resolve documentation issues, and maintain accurate records across time zones. My background spans customer support, virtual assistance, administrative coordination, and light sales support. I'm comfortable with CRM systems like HubSpot and Zendesk, project tools like Asana, and day-to-day data entry and inbox management. Earlier in my career, I coordinated projects for donor-funded public health programmes, managing multiple stakeholders and deadlines. I hold a B.SC. in Mass Communication along with certifications in Virtual Assistant training and Customer Service Essentials. I communicate clearly, stay organized under pressure, and genuinely enjoy solving problems for the people I support. I'm actively seeking remote roles in customer support, customer success, virtual or administrative assistance, sales support, or data entry. I'm open to training and quick to pick up new tools and workflows. I bring reliability, attention to detail, and a steady, professional presence to every team I work with.

Experience

Work history, roles, and key accomplishments

Administrative & Customer Support

Premium West Coporation

Mar 2026 - Aug 2026 (5 months)

Provide daily remote administrative and customer support for a U.S.-based transportation company. Communicate with clients and vendors via phone and email to resolve inquiries and provide updates. Review and verify documentation for accuracy, investigate discrepancies, and maintain organized digital records. Coordinate cross-functional requests and support workflow .

Data Entry Customer Service CRM Management Documentation Communication Skills Problem Solving

Administrative & Project Assistant

Public Health Programmes

Jan 2021 - Dec 2025 (4 years 11 months)

Supported programme administration and project coordination across donor-funded public health initiatives. Coordinated meetings, maintained programme documentation, and prepared detailed reports. Managed stakeholder communication and confidential records with high integrity.

Data Entry Administrative Support Documentation Records Management Project Coordination Communication Skills Transcription Attention To Detail

Customer Service & Support

Private Firms

Jan 2019 - Dec 2021 (2 years 11 months)

Answered phone calls and responded to written customer inquiries, maintaining high satisfaction ratings through first-contact resolution. Tracked and resolved support issues within database systems, de-escalating difficult situations with empathy and clear communication.

Communication Skills Google Workspace CRM Problem Solving Customer Service Attention To Detail Phone Communication Client Communication

Administrative & Data Clerk

National Supply Chain Integration Project

Jan 2017 - Dec 2018 (1 year 11 months)

Collected and entered program data across health facilities, created Excel/Google Sheets dashboards that improved reporting accuracy by 15%, and prepared quarterly analytical reports to inform management decisions.

Communication Skills Data Collection Excel Google Sheets Reporting M&E Support Data Cleaning

Administrative Data Clerk

SURE-P – Federal Ministry of Finance

Jan 2013 - Dec 2016 (3 years 11 months)

Managed call center inquiries, verified documents, coordinated events and outreach across states, and reviewed datasets achieving a 98% accuracy rate during the graduate internship scheme.

Call Center Support Data Verification Event Coordination Data Cleaning Stakeholder Engagement Administrative Support Reporting

Sales & Customer Support Rep

Gold Belt Bakery

Jan 2010 - Dec 2013 (3 years 11 months)

Provided customer service, handled inquiries and complaints, and increased monthly sales by 20% through up-selling and cross-selling while training new staff in customer service procedures.

Communication Skills Customer Service Sales Upselling Training