philomina godwin

As a dedicated Customer Support Specialist with over 3 years of experience, I have honed my skills in improving customer satisfaction and operational workflows within high-growth, tech-driven environments. My journey has been marked by a commitment to ethical innovation and a passion for empowering users through clear and empathetic service.

At Uber, I collaborated with operations and UX teams to optimize support workflows, resulting in a notable increase in customer satisfaction. My proactive approach to identifying user pain points and initiating improvements based on insights has been instrumental in enhancing the overall customer experience. Additionally, I have taken on mentoring roles, leading onboarding sessions for new support staff and ensuring alignment with global support policies.

My previous experience at Zenith Bank and Lenata Services further solidified my expertise in customer success and client relationship management. I pride myself on my ability to resolve queries efficiently and maintain high satisfaction rates, all while fostering a collaborative environment across teams. I am eager to continue my journey in customer support, leveraging my skills to drive user satisfaction and operational excellence.