Adebowale Adekoya
@adebowaleadekoya
Customer-focused support professional delivering excellent service across phone, email, and chat.
NigeriaWhat I'm looking for
I am a dedicated customer support professional with multi-channel experience handling inquiries, complaint resolution, billing issues, and technical troubleshooting. I have documented interactions in CRM systems such as Zendesk and Salesforce and collaborated with cross-functional teams to improve service processes.
I have worked in high-volume environments, supported onboarding and training, and maintained strong customer satisfaction through effective communication and problem-solving. I hold Google Digital Skills certification in Customer Support and am immediately available to contribute to service excellence and customer retention.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Woldot Global Services Ltd
Feb 2021 - Jun 2025 (4 years 4 months)
Handled inbound customer inquiries across phone, email, and chat, resolved complaints and escalated complex cases, and maintained accurate CRM records to improve service processes and customer satisfaction.
Customer Service Officer
Bip Global
May 2019 - Dec 2020 (1 year 7 months)
Managed high-volume calls and queries, processed orders/refunds/returns per policy, and supported customer onboarding and product training to reduce recurring issues.
Education
Degrees, certifications, and relevant coursework
LULagos State University
2008 -
Completed a degree-level program at Lagos State University in 2008; specific degree title not provided.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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