Chimmezirim Ereaku

I am a dedicated Customer Service Representative with five years of experience in delivering exceptional customer experiences. My background includes expertise in cold calling, handling high-volume inbound and outbound calls, and effectively resolving objections. I pride myself on my excellent communication and conflict management skills, which allow me to maintain a calm and helpful demeanor even under pressure.

Throughout my career, I have consistently focused on achieving individual and team performance goals while ensuring service quality and customer satisfaction. My experience at TD Insurance as a Telemarketer involved providing personalized recommendations and expert advice on insurance coverage options, where I successfully educated customers on product features and benefits. I have a proven track record of overcoming objections and building trust with clients, which has contributed to my success in meeting and exceeding productivity benchmarks and sales quotas.

In addition to my customer service skills, I am proficient in various software tools, including Microsoft Office, Salesforce, and Google Workspace. I am committed to continuous learning and professional development, as evidenced by my recent certifications in Virtual Assistance and ASANA Workflow specialization. I am eager to leverage my skills and experience to contribute to a dynamic team focused on delivering outstanding service.