shalini baachiyan
@shalinibaachiyan
Customer-focused sales and operations professional with cross-border experience.
ZimbabweWhat I'm looking for
I am a results-driven sales and operations professional with over seven years of experience across international process environments, product expertise, and telesales. I have led lead generation and sales efforts, supported legal and front-office processes, handled customer interactions, and maintained records while consistently delivering strong customer service and meeting sales targets.
I have experience using CRM systems, Microsoft Office, marketing automation tools, and have applied data-handling and communication skills to support collections, legal documentation processes, and upselling initiatives. I am motivated to contribute to a collaborative team where I can continue driving sales growth and improving customer lifecycle outcomes.
Experience
Work history, roles, and key accomplishments
Product Expert
IndiaBulls
Conducted lead generation via LinkedIn Sales Navigator, handled customer inquiries and clerical duties, and maintained call and toll charge records to support sales operations.
Account Manager
Encore Capital
Managed international account activities including lead generation and collections, prepared and processed legal documents, and supported legal meetings and attorney reviews to improve case handling efficiency.
Telesales Executive
Aviva Life Insurance
Performed telesales and online sales, upselling and billing support, achieving Top 5 salesperson status while delivering strong customer service and call-based marketing.
Education
Degrees, certifications, and relevant coursework
Chaudhary Charan Singh University
Bachelor of Commerce, Commerce
Graduation in Commerce from Chaudhary Charan Singh University.
CECentral Board of Secondary Education
Intermediate (Class 12), Commerce
Completed intermediate (Class 12) in Commerce under the Central Board of Secondary Education.
NSNational Institute of Open Schooling
High School, General Studies
Completed high school education through the National Institute of Open Schooling.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Interested in hiring shalini?
You can contact shalini and 90k+ other talented remote workers on Himalayas.
Message shaliniFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
