Femi Salako

I’m a versatile Customer Service Representative with 5 years of experience, including cold calling and managing inbound and outbound communications. I handle objections confidently, focus on mutually beneficial solutions, and stay committed to understanding customer needs to deliver personalized support. I work well independently and within teams, consistently building strong customer relationships while prioritizing performance goals in fast-paced environments.

In my roles, I conducted high-volume outbound calls and contacted customers to follow up on insurance inquiries, policy updates, renewals, claims-related matters, and service requests. I also responded promptly via phone, email, social media, and in-person interactions, provided clear product and pricing information, addressed and resolved complaints efficiently, and used tools like Zoho CRM, Google Sheets, Salesforce Essentials, Hubspots, and Nimble to support customer service and lead qualification.