Looking for a job

Chidimma Genevieve

@chidimmagenevieve

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Customer service representative at Matrix Energy who resolved customer enquiries and supported daily operations.

Nigeria

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What I'm looking for

I'm eager to bring my organizational expertise and client-centric approach to a dynamic support team.

At Matrix Energy, I responded to customer enquiries, provided information about available services, and addressed complaints and concerns. I also supported daily operational and administrative processes.

As a Customer Service Representative at AIRTEL TELECOM OUTLET, I assisted customers with service enquiries, requests, and complaints. I provided guidance on telecommunications services and basic troubleshooting, and worked toward appropriate resolutions.

Experience

Work history, roles, and key accomplishments

Customer Service and Operations

Matrix Energy

Aug 2019 - Feb 2026 (6 years 6 months)

Responded to customer enquiries and provided accurate information about available services. Addressed customer complaints and supported daily operational activities to maintain smooth business operations.

Customer Service Operations Communication Skills Problem Solving Administrative Support

Customer Service Representative

Airtel Telecom Outlet

Apr 2019 - Dec 2019 (8 months)

Assisted customers with service enquiries, requests, and complaints. Provided information and guidance regarding telecommunications services and basic troubleshooting.

Customer Service Telecommunications Troubleshooting Communication Skills