Open to opportunities

Adeshina Adebunmi

@adeshinaadebunmi

Message

Customer Service professional with 2 years in telecom sales, lead generation, and issue resolution.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can use my telecom customer care, sales, and lead-generation experience to resolve issues fast, analyze feedback, and grow through consistent standards and supportive teamwork.

I’m an experienced AIRTEL Customer Service Representative with 2 years of telephone-based expertise in sales, customer care, lead generation, and issue resolution. I respond promptly and effectively to customer issues, provide resolution, and maintain documentation while ensuring compliance with AIRTEL service standards.

I collect and analyze customer feedback, translating it into actionable insights to refine services and meet customer expectations. I’m highly organized, a critical thinker and creative problem solver, excelling under pressure with strong communication, excellent writing, and a notable customer rapport.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Airtel Networks Nigeria

Jan 2021 - Jan 2023 (2 years)

Handled customer inquiries by responding promptly to issues, providing resolutions, and maintaining comprehensive documentation. Collected and analyzed customer feedback to support service improvements and ensured compliance with Airtel service standards.

Customer Service Sales Support Lead Generation Customer Feedback Analysis Customer Relationship Management Documentation Service standards Microsoft Teams Slack

Receptionist (Finance Department)

Ogun State Broadcasting Corporation (OGBC)

Jan 2016 - Jan 2017 (1 year)

Managed incoming and outgoing mail, including tracking and distribution of important documents. Assisted with accounting supervision and report creation, and supported coordination of meetings and appointments.

Document Distribution Accounting Support Report Preparation Meeting Coordination Office Administration