thanh rocha

I am a Customer Service Specialist with over 3 years of experience in customer support, technical troubleshooting, and client relationship management. My journey has equipped me with the skills to handle inbound inquiries through various channels, ensuring customer satisfaction through proactive problem-solving. I am particularly passionate about electric vehicle (EV) technologies, which drives my commitment to providing exceptional service and support.

In my current role at MTN Nigeria, I respond to customer inquiries via email, chat, and phone, troubleshooting technical issues related to mobile network services. I maintain accurate records within the CRM system and collaborate with technical teams to enhance service delivery. My previous experience as a Technical Support Representative at Airtel Nigeria further honed my skills in IT support and customer satisfaction, where I managed inbound inquiries and created support documentation to streamline processes.