Looking for a job

Chester Adrian Sebastian

@chesteradriansebasti

Healthcare scheduler at O’clinicals who coordinated patient appointments and completed insurance verification and prior authorizations with 99% accuracy.

Philippines

Message

At O’clinicals, I scheduled patient appointments, exams, and telehealth sessions across multiple providers, with zero booking errors. I also handled cancellations, rescheduling, and no-show follow-ups.

At Optum, I explained insurance benefits and coverage options, managed prescriptions, and scheduled doctor’s appointments. I earned perfect UES scores for client satisfaction.

At GoHealth 360, I supported pharmacy care and patient scheduling, and was recognized as Top Agent. I also led a team of 15 representatives for four months, overseeing daily operations and coaching staff.

Experience

Work history, roles, and key accomplishments

Healthcare Scheduler

O'Clinicals

Jan 2025 - Dec 2026 (1 year 11 months)

Scheduled patient appointments, exams, and telehealth sessions with zero booking errors. Handled cancellations, rescheduling, and follow-ups, improving attendance rates, and performed data entry and insurance verification with 99% accuracy.

Scheduling Data Entry Insurance Verification Prior Authorizations Patient Communication Healthcare Attention To Detail Multitasking

Telemarketer

GoHealth 360

Jan 2023 - Dec 2024 (1 year 11 months)

Led a team of 15 representatives for 4 months, overseeing daily operations and coaching staff. Provided long-term pharmacy care support and scheduled patient appointments, recognized as Top Agent for exceeding sales and service goals.

Team Leadership Coaching Sales Upselling Pharmacy Care Scheduling Customer Service Performance Management

Customer Service Representative

iQor

Jan 2021 - Dec 2022 (1 year 11 months)

Handled inbound customer inquiries, providing accurate product and service information to resolve issues quickly. Processed orders and applied promotional coupons, improving customer retention and satisfaction.

Customer Service Inbound Calls Order Processing Upselling Sales Product Knowledge Problem Solving

Healthcare Advocate

Optum

Jan 2018 - Dec 2021 (3 years 11 months)

Explained complex insurance benefits and coverage options, earning perfect UES scores for client satisfaction. Managed prescriptions and scheduled doctor's appointments, ensuring seamless patient care and reducing missed appointments.

Client Communication Insurance Verification Scheduling Prescription Management Healthcare Customer Satisfaction Communication Skills