Open to opportunities

johnericson alcober

@johnericsonalcober

Message

I support U.S. healthcare patients and providers across scheduling, claims, authorizations, and technical issues.

Philippines

Message

What I'm looking for

I'm looking for a healthcare support role where I can use my experience in patient scheduling, insurance verification, claims, authorizations, and technical issue resolution to improve patient and provider experiences.

I've supported U.S. healthcare members and providers for seven years through inbound and outbound calls, helping resolve inquiries and healthcare-related concerns.

At Omega Healthcare, I confirmed appointments, coordinated patient schedules with providers, verified insurance, and handled high call volumes accurately. I also provided technical support for patient records, healthcare databases, and EHR workflows.

Previously at Access Healthcare and Optum Global Solutions, I analyzed medical claims, managed prior authorizations and pre-determinations, and applied ICD-10, CPT, HCPCS, HIPAA, and insurance-policy knowledge to support accurate reimbursement and timely patient care.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Omega Healthcare

Dec 2022 - Aug 2026 (3 years 8 months)

Managed patient schedules, coordinated with providers, and optimized appointment slots for efficiency. Handled high volume of calls while maintaining accuracy in scheduling and follow-ups.

Appointment Scheduling Insurance Verification Call Handling