Johnny User

I am a Medical Virtual Assistant and healthcare support professional with 5+ years of experience supporting U.S.-based healthcare insurance operations. My background includes prior authorizations, prescription refill coordination, patient scheduling, benefits and eligibility, basic claims follow-up, appeals and grievances, and high-volume patient support. In my previous roles at Teleperformance, I handled 50–80 daily escalation calls and 60–100 daily patient/customer interactions through phone, email, and chat while maintaining strong quality and compliance standards. I was also recognized as a Top 1 Customer Expert for consistently meeting and exceeding productivity and quality KPIs.

I am particularly interested in Medical Virtual Assistant roles where I can support patients and healthcare teams with refills, scheduling, authorizations, telephone encounters, claims follow-up, documentation, and administrative coordination. I enjoy work that requires attention to detail, organization, problem-solving, clear communication, and following healthcare processes accurately. I am comfortable working with healthcare systems and tools such as TruCare, OMNI, PRIME, Portico, EHR workflows, Google Workspace, and Microsoft 365, and I am always interested in learning new platforms and improving my workflows.

My long-term career goal is to grow within the healthcare virtual assistance field and become a highly dependable Medical VA who can take ownership of patient and administrative workflows, communicate proactively with providers and staff, and help a medical practice operate more efficiently. I am especially interested in working with U.S.-based medical practices where I can use my healthcare insurance experience while continuing to develop my skills in patient coordination, prior authorizations, prescription management, and healthcare administration.