At LivingHope Vision Clinic, I managed appointment scheduling for new and existing patients and pre-booked follow-up and annual eye appointments. I also handled patient inquiries and appointment reminders.
I processed referrals, consultation responses, prescription refill requests, and PCP reports for specialist doctors and pharmacies. I maintained patient records and organized files to support clinic operations.
At Concentrix, I supported U.S. dental providers and clinics with insurance verification, coverage questions, and claims inquiries. I documented cases while handling patient and insurance information in HIPAA-compliant workflows.
At Quantrics, I managed inbound customer calls about billing and accounts, documented interactions, and exceeded monthly sales targets. My healthcare support experience also includes appointment coordination, patient intake, and provider communication.
