Looking for a job

Kristian Conan Guillemer

@kristianconanguillem

Message

I help healthcare and service teams resolve customer needs and book appointments.

Philippines

Message

What I'm looking for

I'm looking to contribute my customer service, healthcare appointment-setting, administrative, and quality-focused experience to a collaborative team where I can support company success.

I've supported customers at TaskUs by resolving queries and complaints, processing orders and returns, and escalating issues to the appropriate teams.

At Easyhealth LLC, I booked healthcare appointments through phone, email, and text outreach. I earned an MES Superstar Award for securing 160 confirmed member appointments in one month.

My background also includes customer service at Sykes Asia, where I handled calls, email, and live chat while maintaining accurate documentation, supporting KPI goals, and resolving customer issues.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

TaskUs

Jul 2025 - May 2026 (10 months)

Handled customer queries and complaints, processed orders, and escalated issues to appropriate teams. Provided information about company products and services.

Customer Service Complaint Handling Order Processing Escalation Management

Appointment Setter

Easyhealth LLC

Jul 2024 - Mar 2025 (8 months)

Secured 160 confirmed member appointments in a month, recognized as MES Superstar Awardee. Managed multi-channel outbound outreach and navigated CRM platforms.

Appointment Setting Telemarketing Lead Generation CRM Outbound Calling Email outreach Text Outreach

Customer Service

Sykes Asia

Oct 2015 - Nov 2017 (2 years 1 month)

Handled inbound and outbound calls, email, and live chat in a fast-paced environment. Resolved customer issues, performed troubleshooting, and documented interactions.

Customer Service Inbound Calls Outbound Calls Email Support Live Chat Troubleshooting Documentation