CBChristian Yancy Buenavista
@christianyancybuenav
Organized healthcare operations professional driving efficient care coordination and team performance.
PhilippinesWhat I'm looking for
I am an organized, reliable healthcare operations professional with hands-on experience in care coordination, scheduling, and administrative leadership. I achieved an 82.1% physician signature rate while processing approximately 300 home treatment forms monthly and ensured patients received 24-hour advance notice of treatments via call and text.
I have led and developed customer service teams of 15 agents, served as a Subject Matter Expert resolving escalations, and collaborated with pharmacies, medical offices, and insurers to streamline workflows. I prioritize clear communication, compassionate service, and data-driven reporting to improve operational performance and patient experience.
Experience
Work history, roles, and key accomplishments
Plan of Treatment Admin Coordinator
Float Health
Jul 2024 - Jul 2025 (1 year)
Coordinated home treatment forms across multiple specialty pharmacies and insurance providers, achieving an 82.1% physician signature rate and processing ~300 forms monthly to ensure timely patient care.
OPAssistant Manager
Optum
Jun 2023 - Jul 2024 (1 year 1 month)
Managed a team of 15 customer service agents, led coaching and quality assurance initiatives, and produced end-of-period reports to improve site-wide performance and service standards.
OPSubject Matter Expert
Optum
Feb 2023 - Jun 2023 (4 months)
Resolved escalated client inquiries, coordinated with medical offices and local pharmacies for accurate prescription transfers, and achieved Top Subject Matter Expert recognition in August 2023.
OPCustomer Service Representative
Optum
Sep 2021 - Feb 2023 (1 year 5 months)
Handled customer refill requests and benefit inquiries, liaised with pharmacies and doctors' offices, and maintained compliant real-time documentation to ensure timely medication delivery.
Education
Degrees, certifications, and relevant coursework
OUOur Lady of Fatima University
Bachelor of Science in Physical Therapy, Physical Therapy
2016 - 2020
Completed a Bachelor of Science in Physical Therapy with coursework and training preparing for clinical practice and patient-centered rehabilitation.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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