Open to opportunities

Erynne Nicole Litonjua

@erynnenicolelitonjua

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Client-centered virtual assistant with 5+ years supporting healthcare, e‑commerce, and IT.

Philippines

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What I'm looking for

I seek a client-focused role where I can apply my scheduling, CRM, and support skills to improve operations and patient/client experience while growing responsibilities.

I am a client-centered virtual assistant with over five years of experience delivering live chat, email, and phone support across healthcare, e-commerce, and IT industries.

I have scheduled and coordinated healthcare staff shifts, managed patient appointments, and maintained accurate compliance and credential records while improving operational workflows.

I consistently deliver high customer satisfaction through clear communication and problem-solving—improving on-time delivery by 20% in logistics coordination and maintaining a 95% first-call resolution rate in technical support.

I am proficient with CRM and operations tools, payroll processing, and HIPAA-aware patient service, and I focus on efficiency, accuracy, and empathetic client interactions.

Experience

Work history, roles, and key accomplishments

Healthcare Scheduling Assistant

First Active 365

Oct 2025 - Dec 2025 (2 months)

Scheduled and coordinated shifts for nurses and healthcare personnel, conducted preliminary screenings, and maintained credential and compliance records to ensure optimal staffing coverage and service quality.

Scheduling Zendesk Data Entry Communication Time Management

Medical Receptionist

Wave Pain Specialists

Mar 2025 - Aug 2025 (5 months)

Scheduled and managed daily patient appointments, conducted follow-ups to reduce missed visits, and handled front-office administrative tasks to support efficient clinical operations.

Patient Scheduling Medical Reception Data Entry Customer Service Attention To Detail Multitasking

Virtual Assistant

Beelivery

Aug 2021 - Feb 2025 (3 years 6 months)

Provided chat, email, and phone support, coordinated with stores and drivers to improve on-time delivery by 20%, processed payroll with 100% accuracy, and surfaced recurring issues to management.

Customer Support Live Chat Email Support Phone Support Payroll Processing Logistics Coordination Zendesk CRM Problem Solving

Technical Support Specialist

AT&T

Jun 2020 - Dec 2020 (6 months)

Resolved 100+ support tickets weekly with a 95% first-call resolution rate, troubleshooting IPTV, VoIP, and internet issues and coordinating technician escalations to meet SLAs.

Technical Support VoIP Troubleshooting Ticketing Customer Service Escalation Management SLA

Customer Service Representative

H&M

May 2019 - Jun 2020 (1 year 1 month)

Managed high-volume customer calls and transactions, met first-contact resolution targets, and coordinated with store staff to reduce reservation errors and improve customer retention.

Customer Retention Communication Problem Solving Multitasking