Cheri Tatum Simmons

Successfully led a small team of 5 athletes in footwear and apparel re-planning the department, increasing sales by 15%. Cross-trained and developed 20+ athletes in apparel and footwear logistics, creating cross-functional teams.

Reviewed accounts for billing and payment inquiries, assisting customers via phone and chat in an inbound/outbound environment. Met and maintained daily goals of 98% adherence and a 5-minute average handle time.

Educated customers on products to meet their needs, processing payments, refunds, and returns with accuracy. Provided fast and accurate information in real time to differentiate and promote the company brand.

Built and maintained relationships with peers and upper management to drive team success. Cashiered with two cash registers at once in tandem to maximize customer flow, performing transactions quickly and accurately.

Cleaned and sanitized rooms in compliance with OSHA and company standards, fulfilling special requests for guest needs. Maintained 100% satisfaction throughout the duration of employment and contributed to a 20% boost in positive guest ratings.

Completed rush deliveries in tight timelines to satisfy customer needs, choosing the best and most efficient routes. Coordinated fleet operations, including scheduling, maintenance, and movement of vehicles, maintaining a 100% customer satisfaction rate.

Activities and societies: Google Suite, Information and Data Management, Projection and forecasting, Marketing, Office/Management Fundamentals, Business Presentation Applications, Project Management, Leadership and Development, Cash Handling, Data Management Applications, Sales and Customer Service, MS Suite, Corrective Counseling, Success Planning Implementation, Workforce Planning

Completed a High School Diploma with a focus on Business Management and Marketing. Gained foundational knowledge in business principles, marketing strategies, and office management.