Open to opportunities

Cheri Tatum Simmons

@cheritatumsimmons

Message

Dynamic leader in customer service and team management.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my leadership skills and customer service expertise in a dynamic environment, with opportunities for growth and development.

I am a dedicated professional with extensive experience in customer service and team leadership, currently thriving as a Nike Athlete. My role involves not only managing a team of athletes but also optimizing product displays and enhancing sales performance. I take pride in my ability to cross-train team members, fostering a collaborative environment that drives results. My efforts have contributed to a 15% increase in sales and helped maintain our location's status as the highest-grossing Nike store globally.

Throughout my career, I have honed my skills in data management, project management, and customer relations across various roles. From my time at Teletec as a Customer Service Associate to my early experiences in retail at Walmart and 7-Eleven, I have consistently delivered exceptional service and maintained high standards of quality. I am passionate about creating positive customer experiences and developing effective teams that achieve business goals.

Experience

Work history, roles, and key accomplishments

Current

Athlete

Current

Nike

Mar 2020 - Present (5 years 4 months)

Successfully led a small team of 5 athletes in footwear and apparel re-planning the department, increasing sales by 15%. Cross-trained and developed 20+ athletes in apparel and footwear logistics, creating cross-functional teams.

Team Leadership Sales Footwear And Apparel Merchandising Inventory Management Customer Service Training And Development Payment Processing Data Management

Customer Service Associate

Teletec

Oct 2017 - Oct 2020 (3 years)

Reviewed accounts for billing and payment inquiries, assisting customers via phone and chat in an inbound/outbound environment. Met and maintained daily goals of 98% adherence and a 5-minute average handle time.

Customer Service Billing Payment Processing Chat Support Data Management Problem Solving Communication

Customer Service

Walmart

Jul 2013 - Jan 2016 (2 years 6 months)

Educated customers on products to meet their needs, processing payments, refunds, and returns with accuracy. Provided fast and accurate information in real time to differentiate and promote the company brand.

Customer Service Product Knowledge Payment Processing Quality Control Merchandising Data Management Sales Communication

Customer Service

7-Eleven

Jul 2012 - Sep 2015 (3 years 2 months)

Built and maintained relationships with peers and upper management to drive team success. Cashiered with two cash registers at once in tandem to maximize customer flow, performing transactions quickly and accurately.

Customer Service Merchandising Inventory Management Team Collaboration Sales Communication Data Management

Housekeeping

Orange Lake Resort

Jan 2011 - Mar 2012 (1 year 2 months)

Cleaned and sanitized rooms in compliance with OSHA and company standards, fulfilling special requests for guest needs. Maintained 100% satisfaction throughout the duration of employment and contributed to a 20% boost in positive guest ratings.

Housekeeping OSHA Customer Satisfaction Training Inventory Management Communication Problem Solving Teamwork Data Management

Operator

Postmates

Apr 2010 - Oct 2011 (1 year 6 months)

Completed rush deliveries in tight timelines to satisfy customer needs, choosing the best and most efficient routes. Coordinated fleet operations, including scheduling, maintenance, and movement of vehicles, maintaining a 100% customer satisfaction rate.

Logistics Delivery Management Fleet Operations Customer Satisfaction Time Management Communication Problem Solving Data Management Scheduling

Education

Degrees, certifications, and relevant coursework

Apopka High School

High School Diploma, Business Management and Marketing

Activities and societies: Google Suite, Information and Data Management, Projection and forecasting, Marketing, Office/Management Fundamentals, Business Presentation Applications, Project Management, Leadership and Development, Cash Handling, Data Management Applications, Sales and Customer Service, MS Suite, Corrective Counseling, Success Planning Implementation, Workforce Planning

Completed a High School Diploma with a focus on Business Management and Marketing. Gained foundational knowledge in business principles, marketing strategies, and office management.