Michelle Regalado
@michelleregalado
Dedicated customer service professional with proven multitasking abilities.
What I'm looking for
I am a dedicated customer service professional with extensive experience in managing multiple priorities while maintaining a positive attitude. My commitment to building professional relationships has consistently driven business results and increased profitability. I thrive in dynamic environments and am always willing to take on added responsibilities to help my team achieve its goals.
Throughout my career, I have held various roles that have honed my skills in management, customer service, and sales. As a Leasing Manager at Enclave on Ross, I successfully handled tenant relations and lease negotiations, while my previous experience as a Shop Manager/Dispatcher at Quantum Towing and Recovery allowed me to develop strong organizational skills. My time as an Assistant Store Manager at both Advance Auto and Autozone LLC further solidified my ability to lead teams and optimize sales through effective training and promotion of products.
In addition to my management experience, I have a strong background in customer service, having worked as a Customer Service Specialist at Apple Computer Inc. I devised innovative strategies to improve customer satisfaction and resolved concerns to enhance customer loyalty. My bilingual skills in Spanish and English have also enabled me to connect with a diverse clientele, ensuring that every customer receives top-notch service.
Experience
Work history, roles, and key accomplishments
Leasing Manager
Enclave on Ross
Aug 2024 - Present (1 year 1 month)
Responsible for marketing and advertising efforts, tenant screening, and lease negotiations. Conducted property showings, managed leasing administration, and maintained positive tenant relations.
Shop Manager/Dispatcher
Quantum Towing and Recovery
Oct 2023 - Mar 2024 (5 months)
Managed and scheduled repairs for commercial towing vehicles, including ordering parts and logging sales transactions. Handled incoming calls for tows, dispatched drivers, and processed payments.
Assistant Store Manager, Retail
Advance Auto
Jul 2022 - Oct 2023 (1 year 3 months)
Assisted with planning schedules and delegating assignments to meet coverage and service demands. Increased sales revenues by promoting complementary products and educating customers about store promotions.
Assistant Store Manager, Retail
Autozone LLC
Dec 2016 - Jul 2022 (5 years 7 months)
Provided hands-on assistance to customers, assessing needs and maintaining knowledge of consumer preferences. Helped with planning schedules and delegating assignments to meet coverage and service demands.
Sales Manager /Collections Specialist
Partners Sales And Leasing
Apr 2011 - Oct 2014 (3 years 6 months)
Negotiated to collect balances in full and created portfolios for collections accounts. Utilized skip tracing techniques to locate debtors and recorded financial status information.
Customer Service Specialist
Apple Computer Inc
Feb 2005 - Oct 2010 (5 years 8 months)
Devised innovative strategies to improve customer satisfaction scores and meet company goals. Resolved concerns with products or services to help with retention and drive sales.
Education
Degrees, certifications, and relevant coursework
Michelle hasn't added their education
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Tech stack
Software and tools used professionally
Availability
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