Open to opportunities

Darlene Hernandez

@darlenehernandez

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Customer service professional with strong communication and problem-solving skills.

United States

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What I'm looking for

I am looking for a role that values strong customer relationships and offers opportunities for growth in a supportive environment.

I am a dedicated customer service professional with nearly a decade of experience in retail management and customer relations. My journey began at Journeys, where I excelled as a Store Manager, leading a high-performing team to achieve sales growth and enhance customer satisfaction. I pride myself on my ability to foster a positive work environment that encourages employee engagement and retention.

Throughout my career, I have developed strong communication and active listening skills, which have enabled me to resolve customer concerns efficiently and effectively. My experience includes managing store operations, overseeing inventory control, and ensuring compliance with company policies. I am fluent in both Spanish and English, allowing me to connect with a diverse customer base and provide exceptional service.

Experience

Work history, roles, and key accomplishments

Store Manager

Journeys

May 2014 - Aug 2023 (9 years 3 months)

Led all aspects of store operations, ensuring sales growth, customer satisfaction, and team success in a fast-paced retail environment. Recruited, trained, and mentored a high-performing team to consistently meet and exceed sales goals, while strategically managing store performance through goal-setting and KPI monitoring.

retail management Team Leadership Sales Growth Customer Satisfaction Inventory Management Operational Excellence Problem Solving Employee Engagement Budget Management

Cashier / Pharmacy Tech

Duane Reade

Aug 2013 - Mar 2014 (7 months)

Processed customer transactions accurately and efficiently, including prescriptions and over-the-counter purchases, while providing friendly and professional service. Assisted pharmacists in preparing and dispensing medications, managing inventory, and handling confidential customer information in compliance with HIPAA regulations.

Customer Service Pharmacy Operations Inventory Management HIPAA Confidentiality Troubleshooting

Pricing and Signing Specialist

Target

Jun 2013 - Oct 2013 (4 months)

Accurately executed pricing changes, promotions, and markdowns to ensure compliance with company policies and improve sales opportunities. Installed and maintained planograms by remerchandising shelves and displays, updating signage and shelf labels promptly to reflect current pricing and promotions.

Team Collaboration Compliance

Education

Degrees, certifications, and relevant coursework

High School Of Applied Communications

High School Diploma, Applied Communications

Completed high school education focusing on applied communications. Gained foundational knowledge and skills relevant to various communication fields.