Open to opportunities

Darmarion Johnson

@darmarionjohnson

Message

Dedicated individual with extensive experience in customer service management.

United States

Message

What I'm looking for

I am looking for a role that allows me to develop my skills further and contribute to a team-oriented environment where I can make a positive impact.

I'm a friendly and loyal professional with a strong ambition to succeed in any environment. With over a decade of experience in the customer service industry, I have honed my skills in management, leadership, and team collaboration. I thrive on challenges and am always eager to learn, which has allowed me to excel in various roles, from production associate to shift manager.

Throughout my career, I have demonstrated my ability to lead teams effectively, manage schedules, and ensure high-quality service. My experience includes working at renowned establishments like Walmart and McDonald's, where I have consistently achieved recognition for my performance, including multiple 'Manager of the Month' awards. I am passionate about creating a positive work environment and fostering strong relationships with both colleagues and customers.

Experience

Work history, roles, and key accomplishments

Current

Production Associate

Current

Walmart

Aug 2019 - Present (5 years 10 months)

Worked as a Production Associate in the Bakery and Deli departments. Responsible for various tasks within these areas to ensure smooth operations.

Baking Deli Operations Food Preparation Production Customer Service

Shift Manager

McDonald's

Aug 2018 - Mar 2020 (1 year 7 months)

Managed shifts, assisted with interviews, and handled truck orders and scheduling. Trained crew trainers and ensured customer satisfaction.

Shift Scheduling Interviewing Scheduling Training Customer Service Inventory Management

Slitter Machine Operator

United Furniture Industries

Nov 2016 - Jul 2018 (1 year 8 months)

Operated a slitter machine, loading and unloading poly materials. Responsible for cutting and processing poly according to job requirements.

Machine Operation Slitters Loading And Unloading Quality Control Production

Assistant Manager

Thomas Street Cafeteria

Aug 2013 - Jan 2018 (4 years 5 months)

Assisted in the daily operations of the cafeteria. Specific duties not detailed but implied to be managerial support.

Food Service Customer Service Operations Management

Person In Charge (PIC)

Panda Express

Aug 2015 - Nov 2017 (2 years 3 months)

Served as Person In Charge (PIC), managing schedules, truck orders, and interviews. Ensured efficient team operations and customer service.

Scheduling Interviewing Team Leadership Customer Service Inventory Management

People Manager

McDonald's

Jul 2012 - Aug 2015 (3 years 1 month)

Managed people, including scheduling, hiring, and interviews. Conducted inventory and ran shifts with at least 10 people, achieving low labor costs and productive schedules.

People Management Scheduling Hiring Interviewing Inventory Management Shift Scheduling Leadership

Program Specialist / Team Leader

New

Aug 2008 - Jun 2012 (3 years 10 months)

Assisted agents in following correct steps to help customers and took escalated calls as a supervisor. Provided guidance and support to the team.

Program Management Team Leadership Customer Service Call Center Operations Supervisor Conflict Resolution

Manager

McDonald's

Sep 2000 - Aug 2008 (7 years 11 months)

Progressed from cook to assistant manager, learning all in-store positions. Ran shifts and assisted with truck orders and schedules.

Restaurant Operations Shift Scheduling Cooking Scheduling Team Leadership

Manager

Hardees

Feb 1999 - Sep 2000 (1 year 7 months)

Ran shifts as a shift manager, overseeing daily operations. Ensured smooth service and managed staff during shifts.

Customer Service Team Supervision Food Preparation

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Associate in Business Management, Business Management

Completed an Associate's degree focusing on business management principles. Gained knowledge in various aspects of business operations and administration.