Michael Weldon
@michaelweldon
Experienced customer service professional with over 10 years in the field.
What I'm looking for
I am a dedicated customer service professional with over 10 years of experience in various sectors, including retail, restaurants, and call centers. My journey has equipped me with a strong foundation in customer care, where I have consistently prioritized customer satisfaction and team collaboration. I pride myself on being dependable, a quick learner, and trustworthy, qualities that I bring to every task I undertake.
Throughout my career, I have achieved significant milestones, such as increasing customer satisfaction ratings and driving sales growth through effective team processes. At First Watch, I played a pivotal role in training new hires and managers, which contributed to a notable increase in our store's customer rating. My experience at Bridgecrest as a Loan Advisor further honed my skills in managing customer relationships and financial processes, ensuring a high level of satisfaction among clients.
My commitment to excellence is reflected in my ability to adapt and thrive in fast-paced environments. I have developed strong communication skills and a keen attention to detail, which have been instrumental in my success across various roles. I am eager to bring my expertise in customer service to a new opportunity where I can continue to make a positive impact.
Experience
Work history, roles, and key accomplishments
Server / Host
First Watch
Jun 2022 - Present (3 years)
Trained and developed new hires and managers in every position to meet company standards. Increased the store's overall customer rating by receiving high-level customer satisfaction reviews acknowledged by corporate executives.
Loan Advisor
Bridgecrest
Nov 2021 - Present (3 years 7 months)
Managed customer notes, escalations, and personal information using a ticket system. Maintained a flexible schedule for calling clients to set up payment plans, manage finances, and review interest processes.
Customer Service Specialist / Certified Footwear Specialist
Dick's Sporting Goods
Oct 2017 - Present (7 years 8 months)
Managed the footwear department and completed in-depth footwear training to increase customer satisfaction. Supervised and trained new team members while assisting the manager with department scheduling and workflow.
Education
Degrees, certifications, and relevant coursework
Euless Trinity High School
High School Diploma, General Studies
Obtained a high school diploma. Focused on general studies to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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