Open to opportunities

Zengatsu User

@zengatsuuser

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Dedicated customer service professional with a passion for client satisfaction.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and teamwork, where I can leverage my skills to enhance client experiences and contribute to business growth.

As a knowledgeable and dedicated customer service professional, I have extensive experience in the customer-oriented industry. My solid team player mentality, combined with an outgoing and positive demeanor, allows me to establish rapport with clients effectively. I am motivated to maintain customer satisfaction and contribute to company success through quality service, speed, and process optimization.

Throughout my career, I have excelled in various roles, including Operations Associate at Dollar General and Sales Associate at Journeys. I have been recognized for my attention to detail, quality work, and ability to remedy issues quickly and effectively through active listening and dynamic communication skills. Currently, I serve as an Attractions Attendant at Universal Studios, where I ensure the safety and satisfaction of all guests while operating rides and attractions.

Experience

Work history, roles, and key accomplishments

Attractions Attendant

Universal Studios

Feb 2021 - Present (4 years 4 months)

Operated all rides and attractions, strictly following all safety and standard operating procedures. Notified management of any potential malfunction that could compromise safety. Ensured all guests met proper height requirements and informed them of safety precautions through automated and verbal spiels.

Communication Public Speaking Compliance Team Collaboration

Sales Associate

Journeys

Dec 2015 - Present (9 years 6 months)

Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills. Processed payments by totaling purchases, processing checks, cash, and credit/debit cards. Handled complaints by asking probing questions and diffusing tense situations, while also providing superior customer service.

Customer Service Conflict Resolution Payment Processing Communication Skills Customer Satisfaction Sales

Operations Associate

Dollar General

Jun 2015 - Present (10 years)

Ensured accurate inventory counts for over 300 items by counting stock and timely identifying and reconciling any discrepancies. Proactively assisted over 100 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments. Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.