Jhet Wehrle
@jhetwehrle
Customer Service Manager with a strong background in client relations.
What I'm looking for
I am a dedicated Customer Service Manager with extensive experience in managing customer relations and ensuring satisfaction. My journey began at W Bros Equipment, where I started as a Front of Store Sales Representative and quickly advanced to my current role. In this position, I oversee order support, account management, and service coordination, ensuring that our customers receive the best possible service.
With a strong focus on communication and active listening, I excel at managing incoming calls and directing them to the appropriate departments. My proactive approach to outreach has allowed me to connect with new potential customers and maintain strong relationships with existing ones. I am passionate about creating a positive customer experience and continuously seek ways to improve our service delivery.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
W Bros Equipment
Jun 2018 - Present (7 years)
Assisted customers with order support, account management, service coordination, schedule planning, and order fulfillment. Managed incoming customer service calls and directed them to the appropriate departments.
Child Watch Attendant
YMCA
Sep 2024 - Feb 2025 (5 months)
Supervised children in before-and-after-school programs, ensuring their safety and engagement. Organized and scheduled daily activities for children.
Front of Store Sales Rep
W Bros Equipment
Jun 2018 - Oct 2018 (4 months)
Managed front-of-store operations, including answering calls, assisting customers, and selling merchandise. Provided direct customer care and supported sales initiatives.
Education
Degrees, certifications, and relevant coursework
Urshan University
B.A. Human Services, Human Services: Counseling Concentration
Grade: 3.7/4.0, Cum Laude
Pursued a Bachelor of Arts in Human Services with a concentration in Counseling. Achieved a GPA of 3.7/4.0 and graduated Cum Laude.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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