JW
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Jhet Wehrle

@jhetwehrle

Customer Service Manager with a strong background in client relations.

United States
Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and development.

I am a dedicated Customer Service Manager with extensive experience in managing customer relations and ensuring satisfaction. My journey began at W Bros Equipment, where I started as a Front of Store Sales Representative and quickly advanced to my current role. In this position, I oversee order support, account management, and service coordination, ensuring that our customers receive the best possible service.

With a strong focus on communication and active listening, I excel at managing incoming calls and directing them to the appropriate departments. My proactive approach to outreach has allowed me to connect with new potential customers and maintain strong relationships with existing ones. I am passionate about creating a positive customer experience and continuously seek ways to improve our service delivery.

Experience

Work history, roles, and key accomplishments

WE

Front of Store Sales Rep

W Bros Equipment

Jun 2018 - Oct 2018 (4 months)

Managed front-of-store operations, including answering calls, assisting customers, and selling merchandise. Provided direct customer care and supported sales initiatives.

Education

Degrees, certifications, and relevant coursework

UU

Urshan University

B.A. Human Services, Human Services: Counseling Concentration

Grade: 3.7/4.0, Cum Laude

Pursued a Bachelor of Arts in Human Services with a concentration in Counseling. Achieved a GPA of 3.7/4.0 and graduated Cum Laude.

Tech stack

Software and tools used professionally

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